Watercrest - Richmond

Pricing and Cost

Our prices start at $4,195 in assisted living and can go on up to like a two bedroom, two bath is $7,595. And our memory care starts at $5,400. All this is also on our website. We provide a very detailed on our website with the floor plans and pricing.

Yes. And then we have care levels. If you're in assisted living, our care levels begin at $250 a month on up to $1,600 depending on their care needs.

Overview of Staff and Care

Watercrest Richmond ensures residents receive attentive care by conducting checks every two hours and responding to pendant calls for assistance. A personalized plan of care is developed for each resident, detailing their bathing preferences and required assistance. Staff undergo an orientation process and are mentored within the community to maintain high standards of care.

Resident Safety Measures

The community is designed with safety in mind, featuring well-lit areas with natural lighting, wide hallways, and minimal thresholds. Regular apartment inspections are conducted, and residents are advised on safe furniture placement. On-site therapy provides orientation and safety tips, and the community's design minimizes potential hazards.

Assistance with Moving

Residents are provided with recommendations for moving companies experienced in in-house transfers or community moves. The facility is equipped with two elevators, protective pads, and carts to facilitate the moving process.

Transportation Services

Watercrest Richmond offers transportation seven days a week, including medical appointment days on Tuesdays and Thursdays within a 15-mile radius, with exceptions for veterans traveling to the VA hospital. A Mercedes car is also available for those who prefer not to use the 16-passenger bus, which is wheelchair-accessible.

Dining Experience

The community provides all-day dining with wait staff and up to 30 menu options. Residents can dine anytime between 7 AM and 7 PM, choosing meals that fit their schedules and preferences.

Handling Resident Complaints

Complaints are addressed by determining the relevant department and involving the appropriate managers. If resolution is not achieved, the executive director or home office team can be consulted. For unresolved issues, residents are directed to the local ombudsman. Residents can approach the concierge or any open-door manager for immediate concerns.

Levels of Medical Care

Watercrest Richmond offers assisted living and memory care with five levels of care in assisted living. Care plans are individualized based on assessments by nursing staff. The community has round-the-clock nursing and care managers, and partners with in-house physicians. They adhere to state guidelines for certain medical conditions that may not be supported within the community.

Communication with Residents' Families

The community engages with residents and their families through resident council meetings, town hall meetings, newsletters, and social events. Managers are accessible via business cards with contact information for any concerns or inquiries.