Vitality Living Lake Forest

Communication with Families

The senior living community keeps families updated primarily through emails, especially for events like holiday celebrations. They utilize a centralized database for email notifications and have a central notification area in the front lobby to inform residents and visitors about upcoming events and activities.

Staffing Details

The community maintains a licensed nursing staff 24/7, including at least one LPN at all times. Supervisory nursing positions are held by registered nurses, with up to three RNs or two wellness supervisors and one director available during weekdays. Additionally, the community employs medication technicians and personal care specialists for personal care services. While there are no certified nursing assistants (CNAs), personal care specialists undergo a virtual training program, and medication technicians receive specialized training in medication management.

Medical Services

There are visiting physicians from four different primary care groups who rotate their visits throughout the week. Specialists such as cardiologists, psychiatrists, and podiatrists also visit regularly to provide their services to the residents.

Resident Concerns and Grievances

Residents can voice their concerns or complaints to the concierge at the front desk, who is available 24/7. A formal form is provided for residents to fill out and submit, which can then be used to schedule a meeting with administrative staff to discuss the issue further.

Safety and Emergency Response

The community ensures resident safety through a combination of staff presence and technology. In the independent and assisted living sections, residents have pull cords in their bathrooms and emergency pendants. The concierge desk, staffed 24/7, coordinates the response to any alerts, which are also sent to the mobile devices of care specialists and nurses. In the memory care section, staff are present around the clock, and while there are buttons in the bathrooms, the primary alert system involves staff making regular rounds. Additionally, an AI monitoring system called iWatch Live helps detect motion and alert staff when necessary.

Technology and Monitoring

The community uses advanced technology like iWatch Live, which employs AI to monitor resident movements and alert staff to emergencies. This system ensures a quick response and has a chain of alerting to manage situations when staff may be occupied with other care duties.