Village At Keizer Ridge

Types of Professionals on Staff and Their Training

Caregivers provide direct care to our residents. They take several hours of state-mandated online courses before they start working with residents. Additionally, once online training is completed, caregivers in training shadow experienced caregivers and must demonstrate the ability to complete all resident tasks before being allowed to work solo.

Medication Technicians administer all medications to residents. Their training is the same as above, and they must shadow an experienced med tech and demonstrate the ability to competently pass meds and complete their tasks solo.

Additionally, we have 3 resident care coordinators who oversee the care department. They have various duties, including but not limited to hiring and scheduling caregivers/med techs, managing the med rooms, care conferences with residents and family members, and covering shifts if needed.

We also have 2 LPN’s, and an RN who oversee the nursing in our building, 2 activity directors who provide enriching activities throughout the week, a housekeeping department that provides weekly cleaning of resident rooms, a maintenance director, a culinary department who cooks and serves meals to our residents, and a few other managers in the administration department.

Safety and Well-being Measures

This varies depending on the resident. We have numerous safety measures depending on the resident’s needs and abilities. We have pendants that all residents wear, and they push the button if they need assistance. If residents have a history of falls, we will have them on fall precautions which is included in their service plan. We can also include safety checks for other concerns in the care plans.

Resources and Support Services for Transition

We have a welcome committee with a few of our resident ambassadors. This group visits all new residents within 24-48 hours. They bring their new neighbor a welcome basket, and help them acclimate to the community by inviting them to meals, activities, and answering any questions the new resident may have. Members of the leadership team also introduce themselves to the new resident and explain their roles.

Transportation Services

We have a shuttle bus that takes residents to various locations as follows:

• Mondays- Shopping Trips (we have 2 scheduled shopping trips every Monday- 1 in the morning and 1 in the afternoon. Residents can sign up at the front desk if they’d like a spot on the bus trip)
• Tuesdays & Thursdays- Appointment days (we take people to & from scheduled doctors' appointments all day on these days)
• Wednesday- Fun outings (restaurants, country drives, museums, pumpkin patches, festivals, beach, casino, etc.)
• Fridays- Fun outings (some weeks)

Dining Experience

We offer restaurant-style dining 3x/day. (Breakfast 7:30-9, Lunch 11:30-1, Dinner 4:30-6) Residents can come any time during those time windows and a server will take their drink and food orders. We offer a menu with specials that change daily. This includes 1 breakfast special, 2 lunch entrees, and 2 dinner entrees. Additionally, we have an always available menu with several choices that are available every day. We also have snacks available in the dining room all day long.

Complaint and Issue Resolution Process

There are a few different methods that can be taken for resident complaints. We have a suggestion/complaint box in front of our executive director’s office. Forms can be filled out and left in her box. You can also go directly to a manager if you have a complaint and it will be addressed appropriately. Any theft complaints are immediately reported to the police department and adult protective services, and an investigation is done internally. All complaints are investigated and we report complaints to APS per state protocols. For maintenance issues, we notify the maintenance director and place a work order for the issue to be resolved. For dining complaints, we have a suggestion box by the kitchen and complaints or suggestions can be submitted. Additionally, you can speak directly to our dining service director or our executive director regarding food concerns.

Communication with Residents' Families

We do care conferences with our residents and their families 30 days after moving in, and then every 90 days. In addition to the care conferences, we call families to notify them of medical events (any time 911 is dispatched, changes in condition, falls or injuries, etc.). Families are always welcome to call and ask us how their loved ones are doing.

Short-term or Respite Stays

We do offer respite stays at a daily rate of $200 with a minimum of 5 days.

Pet-Friendly Community

Yes, we allow cats and small dogs.

Vaccinations

Yes, we do this once annually. We actually had our covid/flu clinic today!

Aging in Place

Yes, we offer assisted living and memory care services here. We also can coordinate with hospice providers to provide care through end of life. Waitlist- For assisted living, I have studio apartments available, as well as a deluxe 1 bedroom apartment. I am starting a waiting list for our standard 1 bedroom apartments. For memory care, I have 1 male studio coming available. I do have a waiting list for female openings in memory care.