Towne House Retirement Community

Overview of Staff and Training

In regard to the clinical staff, all are licensed CNA’s, QMA’s, LPNs, and RNs. We have a Nurse Practitioner, Physician, and Dentist who also are available to our residents. All staff are licensed and trained for their specific roles and receive annual training to remain up-to-date on all professional requirements.

Safety and Well-being Measures

We are staffed 24/7 with clinical and maintenance staff. We have security systems, cameras, and procedures to ensure the campus is safe. We do training and drills for emergency scenarios as well.

Resources and Support Services for Transition

We work with companies who can assist with downsizing, moving, and designing the space for our new residents. We also have a resident welcome committee who meets with new residents and helps them to acclimate to life at our community.

Transportation Services

Yes, we have scheduled transportation and group transportation with a fleet of vehicles.

Dining Experience

Each service area has its own designated dining options available. The Retirement Center has the RC Café, Carriage Dining Room, and Fireside Grille for dining options. Monthly service fees include dining dollars to be used in the dining options. Residents are all able to order from a large menu and are served in our restaurants just like going out to eat. Guests and families are welcome to join as well.

Complaint or Issue Resolution Process

The first step would be to meet with the department manager of the area of concern. If you are not comfortable with that, then meeting with the Executive Director would be the next step. We have a formal grievance process.

Cost of Living

We need to connect on which area and services to answer this question.

Policy on Communication with Resident's Families

We have a software called Care Merge which allows for families to see campus updates and activities. We also schedule care conferences when needed for updates on care needs or changes.

Short-term or Respite Stays

We do and this depends on the service line, area of the community, and number of occupants.

Pet Policy

Yes, we allow pets on our campus.

Current Waitlist Status

We do for anything larger than a 1-bedroom apartment in the Retirement Center and for our long-term care units.

Covid and Flu Vaccinations

Yes.

Aging in Place

Yes, we have a full continuum of care onsite. You move through the continuum as your needs change.