The Wellington At North Bend Crossing

Overview of Staff and Training

Our facility is staffed with a range of professionals including administrative professionals such as an Executive Director and Business Director who hold college degrees. Our healthcare team includes a Wellness Director who is a RN, BSN, an Assistant Wellness Director who is a RN, a lead nurse who is a RN, and floor nurses that are mostly LPNs. Our dining team is led by an Executive Chef and a Dining Services Director. While some of our caregivers are STNAs, it is not a mandatory requirement. All staff members undergo an orientation process, and on-the-floor training varies depending on the job role.

Safety and Well-being Measures

To ensure the safety and well-being of our residents, our doors are locked from 8PM to 8AM. We have a concierge available from 8AM to 8PM. Additionally, we have installed cameras in the parking lot and hallways for added security.

Transition Support Services

We offer support for new residents transitioning into the community through our new resident welcoming committee.

Transportation Services

Transportation services are available for residents on Mondays and Wednesdays from 10:00AM to 3:00PM. Residents must be able to independently get in and out of the vehicle. The driver is responsible for drop-offs and pick-ups but does not stay during appointments.

Dining Experience

Our dining room offers a restaurant-style experience where residents are served by a waiter. Dinner service includes two specials with varying proteins, and an always available menu is offered for those who prefer other options. Breakfast includes a traditional hot breakfast.

Resident Complaints and Issues

If a resident has a complaint or issue, they can schedule an appointment with our Executive Director, Kevin Potts, to discuss their concerns. We also hold monthly town hall meetings where residents can voice their concerns or praises.

Communication with Residents' Families

Our Executive Director, Kevin Potts, sends out weekly email updates to keep families informed. For updates on a resident's well-being, we may call, email, or schedule a care conference.

Short-term or Respite Stays

We do not offer short-term or respite stays due to high occupancy levels.

Pet-Friendly Community

Yes, we are a pet-friendly community for small pets under 30 lbs.

Vaccinations

Residents can receive flu vaccinations within the community. However, we do not provide COVID vaccinations on-site.

Aging in Place

Residents are able to age in place with our Assisted Living and Memory Care services, depending on the apartment style and service line (independent, assisted, or memory care).