The Waters Of Oakdale

Overview on the Types of Professionals on Our Staff and the Training They Undergo at Our Facility

At The Waters, we have Certified Nursing Assistants (CNA) and Resident Assistants (RA) providing daily cares to our residents. In addition, we have Licensed Practical Nurses (LPN) and Registered Nurses (RN) on-site 10 hours a day – 7 days a week. All community departments undergo annual training to comply with the Minnesota Department of Health and The Waters policies.

Measures to Ensure the Safety and Well-being of Our Residents

Our community entrance is locked and under surveillance 24/7. A concierge team member is present at our front desk from 8am-6pm Monday-Friday and 9am-5pm Saturday and Sunday. All visitors are required to sign in to a system at our front desk called Accushield. This ensure we are aware of who is in our building at all times.

Every resident, whether completely independent or high level of care, has daily safety/reassurance checks in addition to their daily cares or meal services.

All residents on assisted living or memory care services are assessed by our Director of Nursing quarterly or as health needs change.

Team members who provide nursing care meet twice a day to communicate their daily work in-between shifts. This meeting is called “daily huddle” and it ensures our team members are immediately informed about residents care changes, safety or concerns.

Resources or Support Services to Aid Residents' Transition into the Community

The Waters of Oakdale designates six internal residents as Ambassadors of our community. Our Ambassadors are responsible for meeting with new residents on their first day with us and ongoing for 30-60 days.

SPASH! Is a signature program within our Waters communities that creates a smooth, personalized, warm welcome into community life. Our goal is for every resident’s first “splash” into The Waters to be a joyful experience where they feel warmly welcomed, giving them a sense of belonging that helps them feel right at home.

Dining Experience

The Waters has an amazing culinary experience – One of the most diverse culinary experiences I have witnessed in senior living. Our Waters Restaurant is continuously set with linens and has soft music playing. Residents are approached as if they were a guest at a restaurant and given a menu with around 20 meal options that are “always available” for lunch and dinner (See attached.) In addition, our culinary team prepares a “special entrée” of the day for a unique meal option. Our chefs are all required to hold a culinary degree/certificate in the industry.

Process if a Resident Has a Complaint or an Issue They Want Addressed

Bring your concern/grievance/inquiry to the attention of Community Leadership. We maintain copies of a Grievance/Inquiry Form at the Concierge Desk. Please complete the form and turn it into the Concierge, who will distribute the concern to appropriate Community Leadership. You are also encouraged to leave a note in the Comments/Suggestions Box at The Concierge Desk. You can request to speak to or have a meeting with the Executive Director (ED): Megan Foley.

Policy on Communication With Residents' Families

At The Waters of Oakdale, we promise to see, hear, and know our residents as a unique individual. By genuinely knowing and appreciating our residents, we’re able to deliver personalized hospitality, care, programming and accommodations for their overall wellbeing. We call this authentic connection The Waters Way—the basis of the distinctive style of gracious living we want every resident to experience and enjoy. Our objective is not merely to meet your needs, but anticipate them through our person-centered continuum of care and service.

Communication from our team to our residents’ loved-ones is delivered as care needs change or as concerns arise.

Short-Term or Respite Stays

Yes – Our community offers Respite stay in a studio apartment. The all-inclusive rates start at $250/day. Please see attached.

Pet-Friendly Community

Yes – There is a one-time pet deposit (non-refundable) of $1000 and a $50 addition towards monthly rental rates. We allow for cats, small dogs and approved bird species.

Covid and Flu Vaccinations

The Waters of Oakdale invites Thrifty White, our preferred pharmacy, within our community to conduct flu/COVID-19 vaccination clinics.

Aging in Place

The transition from Independent Living to Assisted Living is an “age in place” model – meaning the independent resident is able to add assisted living services to their current apartment as needed without transferring to a different apartment. Residents who require a high-level of care/memory support are then asked to move to a secured environment offering more advanced support.