The Terraces Of Phoenix

Community Overview

The Terraces is a Continuing Care Retirement Community (CCRC) situated on a sprawling 22-acre campus, encompassing two full blocks. As a nonprofit entity under the HumanGood organization, it offers a range of living options including 209 independent living apartments, 49 assisted living apartments, 25 support studios, and a skilled nursing and rehab facility with up to 63 beds. The community is designed with a low-rise architectural style, with the tallest building being three floors and others featuring two floors or ground-level access.

Environment and Amenities

The Terraces prides itself on its extensive gardens, fruit trees, and outdoor spaces conducive to walking and socializing. The community offers 14 different floor plans for independent living, ranging from one-bedroom units to two-bedroom apartments with a den and a detached garage. Amenities include weekly housekeeping, Cox cable, internet, utilities, a fitness team, meal credits, a main dining room for sit-down meals, a bistro for casual dining, activities, and transportation services.

Care Options

Residents have priority access to higher levels of care, with the option to transition as needed or to age in place with the assistance of the community's wellness team. The wellness team can provide minor care services such as showers and minor wound care, and they are the first responders in case of emergencies.

Safety Features

Residents are provided with pendants for emergency assistance, and pull cords are installed in bathrooms. The community has a wellness team for first response and works closely with the local fire department. Security measures are being enhanced, including the potential addition of a second security person.

Resident Support and Transition

The Terraces offers support for residents transitioning into the community, including the services of moving coordinators. The community also provides options for respite care in assisted living for short-term stays.

Pet Policy

Pets are welcome at The Terraces, with a two-pet minimum and a requirement for pets to meet with the director of residential services to ensure friendliness. A non-refundable fee is charged per pet, and up-to-date licenses and vaccinations are required. The community also features a doggy run area.

Communication with Families

The Terraces utilizes an in-house channel and app to communicate with residents and their families, providing updates and information about community events and activities.

Transportation Services

Transportation is provided within a 10-mile radius for doctor's appointments, with the driver waiting for residents during their visit. Additional transportation is available for grocery shopping, entertainment, and other activities.

Dining Experience

The community offers a variety of dining options, including a main dining room for lunch and dinner, a bistro for more casual meals, and meal credits that residents can use according to their preferences.

Complaint Process

Residents can file complaints with the director of residential services, who will address the issue or escalate it to the appropriate department or the executive director.