The Phoenix At Lake Joy

Ensuring Safety and Well-Being of Residents

For building safety, all outside doors, except the main entrance, require key card access. A concierge is present at the front desk from 8 AM to 8 PM, and typically, the front door is locked from 11 PM to 7 AM. Cameras are installed in all common areas and around the outside perimeter to ensure safety.

Support Services for Residents

To aid residents' transition into the community, they are paired up with welcoming staff and residents who help them acclimate to the schedule and activities during the first few weeks.

Transportation Services

Transportation to doctor’s appointments is available every Thursday from 9 AM to 3 PM. Additionally, we offer opportunities for residents to participate in shopping and dining excursions off-campus with our activities department.

Dining Experience

We offer restaurant-style dining with a daily menu featuring multiple options for entrees, sides, and desserts. An alternative menu with always available options like burgers, salads, and BLTs is also provided. A 24-hour drink station is available in the dining room. Breakfast, lunch, and dinner are included in the base rent. Special diet needs such as low-sodium or no concentrated sweets are catered to.

Addressing Complaints and Issues

A resident council meets monthly for residents to voice their concerns or issues and propose solutions. A grievance policy allows residents to bring issues to management by filing a grievance, which will be resolved within 72 hours. Access to a local Ombudsman is also available.

Communication with Residents' Families

While following HIPAA guidelines, we maintain an open-door policy. Emergency contacts are established upon move-in. Health or wellness concerns are communicated to these contacts. Families can also access monthly activity calendars, transportation requests, and direct lines to management through the Life Loop app. Care plan meetings are held to keep families informed of any changes.

Short-term or Respite Stays

Currently, we are not offering respite stays due to capacity limitations. For a 15-day minimum in assisted living, the cost is $225/day, including all amenities available to permanent residents. Month-to-month leases are available with a 30-day minimum lease and a written 30-day notice requirement.

Pet-Friendly Community

We welcome pets with a weight limit for dogs. A $500 one-time pet deposit fee is required, along with updated vaccine records. Pets must be leashed, and residents must provide all care for their pets.

Covid and Flu Vaccinations

Annual flu and covid vaccination clinics are offered within the community. These are scheduled events with our Pharmacy.