The Phoenix At Johnson Ferry

1. Overview of Staff and Training

Our staff includes a variety of professionals, such as licensed nurses, certified nursing assistants, activity coordinators, and support staff. All employees undergo extensive training that includes CPR and first aid, medication management, dementia care, and emergency response protocols. We also provide ongoing education to keep staff updated on best practices in senior care.

2. Safety and Well-being Measures

We prioritize safety through features like 24/7 staff availability, secure entry points, regular health and wellness checks, and emergency response systems in each resident's room. We also have front desk personnel monitoring the incoming visitors. Our community is designed to minimize fall risks, with handrails, non-slip flooring, and well-lit common areas. We also conduct regular safety drills and health assessments.

3. Resources for Transition

To aid residents' transition, we offer personalized move-in assistance, orientation sessions, and buddy programs where new residents are paired with established ones. We also provide family support resources to help loved ones adjust to this change.

4. Transportation Services

Yes, we offer transportation services for residents to attend medical appointments, social events, and community outings. Our vehicles are equipped to accommodate mobility aids, ensuring that all residents can access transportation comfortably.

5. Dining Experience

Our dining experience is designed to be enjoyable and accommodating. We provide a variety of meal options prepared by our culinary team, with a focus on nutritional needs and preferences. Residents can choose from a menu that features seasonal ingredients and cultural dishes, and we accommodate dietary restrictions as needed.

6. Complaint Process

If a resident has a complaint or issue, they can speak with any staff member or fill out a feedback form. We encourage open communication and take all concerns seriously. The management team reviews feedback promptly, and we work collaboratively with residents to address and resolve issues.

7. Cost of Living

The cost of living varies based on the type of accommodation and level of care needed. We provide a transparent pricing structure and can offer detailed information during the admission process, including potential financial assistance options.

8. Communication with Families

We maintain regular communication with residents’ families through monthly newsletters, scheduled family meetings, and phone calls as needed. We also provide updates on any changes in health status or care plans, ensuring families feel connected and informed.

9. Short-term or Respite Stays

Yes, we offer short-term and respite stays for those who need temporary care. Pricing varies based on the length of stay and specific services required, and we can provide a detailed quote upon inquiry.

10. Pet-Friendly Policy

We are a pet-friendly community! Residents are welcome to bring their pets, subject to certain guidelines to ensure a safe and comfortable environment for all residents.

11. Waitlist Information

Currently, we do have a waitlist due to high demand. Interested individuals are encouraged to apply, and we keep applicants informed about their status and any available openings.

12. Vaccination Availability

Residents can receive COVID-19 and flu vaccinations on-site, facilitated by our nursing staff or through partnerships with local health providers. We prioritize health and wellness and encourage vaccinations as part of our care plan.

13. Aging in Place

Yes, residents are able to age in place within our community. We provide various levels of care, allowing residents to receive the support they need as their needs change, while remaining in a familiar environment.

If you have any more questions or need further information, feel free to ask!