The Laurels & The Haven In Highland Creek

Overview of Staff and Training

Our staff includes RN and LPN nurses, Med-techs, CNA’s & PCA’s for care, Programming directors, a team of concierges, a Chef and full dining team. Each team member undergoes a 36-hour dementia training in addition to Five Star training for their specific roles. Maintenance training is also conducted every quarter.

Safety and Well-being Measures

We have a 24/7 care team on site, with nursing and executive director on call. Concierge services are available from 8:30am-7:00pm daily. Doors lock after 7:00pm, and visitors require after-hours access through the med tech phone. Common areas are disinfected daily, with increased attention during flu and cold seasons.

Transition Support Services

Our Ambassador program helps new residents integrate into the community. We facilitate introductions, promote social interactions, and provide guidance and a buddy system to foster independence.

Transportation Services

We offer a bus and a van for transportation, with specific days allocated for doctor appointments and outings such as grocery shopping and scenic rides within a 10-mile radius.

Dining Experience

Our All-Day dining is available from 7:30am to 7:00pm, offering flexibility for meal times. We provide two entrée options for lunch and dinner, plus an "Always Ready" menu. Chef Jones ensures a high-quality dining experience, and we invite you to sample it firsthand.

Addressing Resident Complaints

We encourage residents to bring any issues to our attention for immediate resolution. Contact information for all managers is provided upon move-in, and the concierge can assist with directing complaints until 7pm daily.

Cost of Living

Our community fee is a one-time charge for maintenance and renovations. Apartment rent includes meals, laundry, housekeeping, most utilities, transportation, and activities. Care costs vary based on the level of assistance required, and medication management is categorized as basic or complex.

Communication with Families

We communicate with families through various channels, including email, mail, calls, and texts, to keep them informed about their loved ones' well-being and any important updates or emergencies.

Short-term or Respite Stays

We offer respite stays with a minimum duration of 30 days, with pricing dependent on the level of care needed.

Pet-Friendly Community

Yes, we are a pet-friendly community.

Waitlist Information

There is a waitlist for select apartment styles, but we do have availability within the community.

Vaccination Clinics

We host yearly clinics for Covid and flu vaccinations, typically in October.

Aging in Place

Our goal is for residents to age in place in their forever home. We provide guidance and options if circumstances arise that are beyond our control or care capabilities.