The Inn At Cass Lake

Rate Sheet

Apartment Rates

Independent Living

Studio $2100+

1 Bedroom, 1 Bath $2750+

2 Bedroom, 2 Bath $3850+

Overview on the Types of Professionals on Our Staff and the Training They Undergo

Each employee goes through a continuous training process called 1440. The philosophy: there are 1440 minutes in a day. The mission statement: Creating the absolute best experience with every person, in every interaction, every minute of every day. Quarterly trainings are provided and must be completed by all staff members.

Measures to Ensure the Safety and Well-Being of Residents

All residents receive a lively device. This is an emergency button that the resident can wear on their neck. This necklace communicates directly with a live dispatcher that the residents can speak with if they are having an emergency. This necklace can be worn everywhere and is waterproof. The device has a GPS in it so the resident can be located anywhere. In addition, the doors to the community are closed to the public from 7:30pm-7:30am. Residents and family are still able to access the community 24 hours a day with their keys. There are no visiting hours at the community. The healthcare company is on the building 24 hours a day. We are fire safety equipped. We have a shelter in place community. In the event the fire alarm sounds, all of the common area doors will automatically close. The fire doors will shut, the smoke screens will come down. Each residents apartment has a fire door, this door can burn for over an hour. Staff members are trained to man each hall and make sure residents are all behind a fire door. Waterford fire department and police station are both within 2 minutes of the community.

Resources or Support Services for Resident Transition

We know the transition can be a tough time for our seniors. It is our job to make this as smooth as possible. We follow a specific move-in momentum process. Our Engaged Life Coordinator, "Aubrey," would be working with your loved one directly. We want to get to know our resident, what they like or once liked, things they would want to try etc. We have resident ambassadors that will welcome new residents and invite them to lunch/dinner with them, to watch an entertainer we bring in with them, etc. All of our leadership staff will sit with the new resident, introduce ourselves, explain what we do in the community so they know who the familiar faces are and who to go to for what. No resident in our community is just a number. We pride ourselves on the relationships we have with our residents.

Transportation Services for Residents

Yes, within a 12-mile radius. This does not just mean appointments; this means restaurants, shopping malls, family houses, anything. Our bus is handicap accessible. We have a lift and can transport our residents with mobility devices. If a resident needs transportation on a day that our bus is not running, we will happily help them sign up with the smart bus (WOTA).

Dining Experience

Dining starts with an announcement of the meal choices by our chef. Dependent on the meal the chef will start off serving fresh dinner rolls. The servers will bring out the drink selections as well as the choice of two starter salads (if lunch), and soup and salad for dinner. Breakfast starter is generally fruit. Residents will select a meal from the menu. Everyone is allowed to mix and match what they want from the menu. A server will take your order and bring it out to the residents. We always serve restaurant style. Lunch and dinner finish with the choice of a dessert. All desserts are baked on the premises.

Process for Addressing Resident Complaints or Issues

They simply need to come up to the front desk or call the front desk. If it is a maintenance issue, we will place it on a work order to be completed generally within 24-48 hours (depending on the issue). Billing issues can be addressed here as well with our office manager. We have a community forum the first Thursday of every month. The residents attend and speak with the chef, the activity director, and the general manager. We take the minutes of these meetings so we know what foods the residents want to see more and less of, what activities and trips the residents want to go to and the general manager lets them know of any changes or painting that's going on, or landscaping etc. That meeting is designed for us to learn more about what the residents want to see.

Policy on Communication with Residents' Families

We like to stay ahead of the things we see in the community. If we have noticed that your loved one is "off their normal schedule," mood changes, physical changes etc., we will make sure to contact you and make you aware. We have a care company in the building as well. We meet with the care company each week to discuss each resident, making sure we have not seen a decline and also reporting the improvements we see.

Short-Term or Respite Stays

We offer respite stays on a monthly basis. General cost of respite stay is $2600-$3000 depending on availability.

Pet-Friendly Community

Yes!

Waitlist

No

Covid and Flu Vaccinations

There have been clinics offered in the past, when COVID first came on the scene, but not at this time do we do it in the community. The Rite Aid on the corner does provide those services. I am not sure if flu shots will be done at the community this year. We do have a house MD, Dr. Ruelle, who is here every Friday.

Aging in Place

Yes! We pride ourselves on being an age-in-place community. We currently have 3 residents over 100 years old! As long as a resident's dementia does not get so extreme that we now think that they are an elopement risk (just walk out the door without direction), then we are able to provide ADL care, incontinence care, transfers, and medication management through our healthcare company onsite.