The Highlands

The Highlands – Assisted Living / Memory Care Community

Rates Effective 11/1/2023 *

The Community may apply the following Ancillary Service Charges to your Account Statement:

Administrative Services:

• Copy $0.25 Per Page after 5 pages
• Fax $1.00 Per Page after 5 pages
• Notary Service Suggested RAF Donation $10.00 Per document based upon availability

Dining Charges:

• Guest Meals Breakfast $10.00
• Lunch $15.00
• Dinner $20.00
• Special Event Meals $25.00 – $50.00 Price to be determined by event
• Thickened Liquids for Special Diets (for product and preparation) $12.00 per Day
• Modified Food Textures for Special Diets (for product and preparation) $12.00 per Day
• Room Service Delivery $8.00 per Delivery
• Reusable Meal To-Go Containers $10.00 One-time fee per container (for take-out service)
• Disposable Meal To-Go Containers $5.00 One-time fee per meal per person (for take-out service)
• Catered Events Prices vary depending upon event Please contact Dining Services Director for details

Transportation Services:

• Scheduled Transportation Complimentary
• Personal Transportation $3.50 per Mile/ $15.00 Minimum Charge
• Associate Escort to Medical Appointments $30.00 per hour Must be scheduled 48 hours in advance; Transportation charge additional

Housekeeping Services:

• Standard Housekeeping Complimentary Reference Care Plan for details
• Additional Housekeeping Service $30.00 per Hour 1-hour minimum charge
• Unpacking/Packing Service/Apartment Organization $30.00 per Hour 1-hour minimum charge
• Carpet Cleaning $40.00 per Hour 1-hour minimum charge
• Standard Laundry Service Complimentary Reference Care Plan for details
• Additional Laundry Service (per Load) $10.00 Price also applied to Winter/Summer clothes change over

Maintenance Services:

• Standard Maintenance Service Complimentary All physical plant repairs are complimentary
• Additional Maintenance Service $40.00 per Hour 1⁄2 hour minimum charge for repairs of resident personal property (furniture assembly, TV mounting, etc.)
• Replacement Lock Set $40.00 per Hour 1-hour minimum charge plus cost of Lock Set
• Replacement Key, Fob, Key Card, or Mailbox Key $50.00 per Key or Device Includes $20.00 Postmaster Fee
• Monthly Pendant Charge $30.00
• Pendant Replacement $175.00 If lost or damaged
• Pendant Not returned at time of Move Out $175.00
• Telephone/Cable/Internet Package $75.00
• IT Assistance $40.00 per Hour TV, WIFI, Computer Set Up, etc.

Wellness Services:

• Non-Preferred Pharmacy $500.00 per Month Reference Care Plan for details
• Long Term Care Insurance Paperwork Prep $50.00 per Month Reference Residency Agreement for details
• Personal Care Program/Case Management $75.00 Please contact Wellness Director for details

Levels of Care:

• Level 1 Prices Vary Reference Residency Agreement and Care Plan for details
• Level 2 Prices Vary Reference Residency Agreement and Care Plan for details
• Level 3 Prices Vary Reference Residency Agreement and Care Plan for details
• Level 4 Prices Vary Reference Residency Agreement and Care Plan for details
• Level 5 Prices Vary Reference Residency Agreement and Care Plan for details
• Level 6 Prices Vary Reference Residency Agreement and Care Plan for details
• Other: Prices Vary Reference Residency Agreement and Care Plan for details

Life Enrichment Services (Contact Life Enrichment Director for Details):

• Personal Training Prices Vary Please contact Fitness Director for details
• Resident Trip Event Tickets/Excursions, etc. Prices Vary Please contact Life Enrichment Director for details

* Rates Subject to change. Contact Business Office for updated Schedule.

Overview of Staff and Training

Our staff includes RNs, CRMAs, CNAs, and caregivers, all of whom operate with active licenses and are current with their certification qualifications. We provide additional on-the-job training and continuing education requirements for all staff. While caregivers may not hold certifications, many are pursuing educational programs to obtain their CNA or RN licenses. Our kitchen staff are SafeServe certified.

Safety and Well-being Measures

Residents have access to call pendants for assistance, in addition to regularly scheduled care. They have lockable doors with keys, and the front door is locked after hours (residents have keys). Staff undergo criminal background checks, and we have safeguards with our pharmacy partner to ensure safe medication delivery.

Resources for Transitioning Residents

We recommend full-service moving companies and offer problem-solving advice for individual situations. We encourage future residents to join meals and events to assimilate into the community. Existing residents provide support to newcomers in understanding and connecting with others.

Dining Experience

Our dining offers self-seating with a full breakfast complement, and for lunch and supper, a choice of soup and two entrees, among other meal choices. The kitchen accommodates standard requests, and snacks are available anytime. Residents have the freedom to choose their meals, even if choices are not always the healthiest.

Addressing Complaints and Issues

For details on our complaint and issue resolution process, please refer to page 13 and Appendix C on page 20 of the attached lease.

Cost of Living

Living costs range from $8,505 to $12,505 per month, depending on the level of care required by the resident.

Communication with Residents' Families

We maintain an open door policy, providing contact information for the care team to all family members indicated at move-in. We typically communicate with one appointed family member but encourage all family members to be actively involved in their loved one's life.

Short-term or Respite Stays

We offer short-term stays of 15 days or more in a fully furnished apartment for $425 per day, subject to availability.

Pet-Friendly Community

Yes, we are pet-friendly, with the condition that pets are house trained, up to date with vaccinations, and suitable for community life.

Waitlist Information

We do not have a waitlist but operate on limited availability.

Vaccination Availability

We collaborate with our pharmacy partner to offer seasonal flu and COVID vaccinations to our residents.

Aging in Place

Residents can age in place as long as their care needs do not require long-term nursing home level care. We support the use of hospice or palliative care when appropriate.

Friendship Cove and Cadigan Lodge at The Highlands: Assisted Living Services

Friendship Cove and Cadigan Lodge at The Highlands both offer assisted living in private one-bedroom apartments with six levels of care. The monthly rent for these accommodations ranges from $8,505 to $12,505. This comprehensive fee includes a wide array of services and amenities to ensure a comfortable and supportive living environment for residents.

Included in Monthly Rent:

• Utilities: Heat, AC, electricity, basic cable, water, and sewer
• Daily trash services
• Weekly housekeeping
• Laundry services weekly or as needed
• All meals and snacks
• Emergency call button or pendant
• Complete care needs, including medication management and coordination of medical care
• 24-hour nursing services
• Access to the fitness center, which includes a heated salt water pool and fitness classes
• Concierge services at the reception desk
• Events and activities
• Weekly shopping trips
• Various other amenities and services

Not Included in Monthly Rent:

• Phone and internet services
• Salon services
• Personal transportation
• Personal care items