The Heritage At Twin Creeks

Types of Care Offered

The Heritage at Twin Creeks provides both assisted living and memory care services to cater to the diverse needs of its residents.

Pet Policy

Understanding the importance of companionship, the community is pet-friendly, allowing residents to live with their beloved pets.

Complaint Resolution Process

For complaints or concerns, residents can approach the relevant department director, such as the food services director or care director, depending on the nature of the issue. For more significant matters, residents are directed to the Executive Director (ED).

Transportation Services

The facility offers a shuttle or van service for residents to attend doctor's appointments, ensuring they have access to necessary medical care without transportation barriers.

Staffing Details

The community is staffed with care partners (akin to Certified Nursing Assistants or CNAs), med techs who are responsible for administering medication, and other specialized staff to provide comprehensive care to the residents.

Safety Measures

For safety and emergency response, residents in assisted living are provided with pendants or wristbands. In memory care, the use of such devices varies, with the majority not using them due to the different nature of care required.

Communication with Families

The community maintains active communication with families through various channels. They have a Facebook page where updates are posted, and they also distribute monthly newsletters, daily activities, and monthly activity schedules to keep families informed and engaged with the community life.