The Hearth At Castle Gardens

Living Accommodations and Basic Service Rate Monthly Fees

Suite Style / Service Starting at:

• Studio Apartment $3215
• Deluxe Studio Apartment $3315
• One Bedroom $3756
• Two Bedroom $4040

Add Ons:

• First Floor Apartments Additional Fee Monthly
• Apartments With Balconies Additional Fee Monthly
• Landline Phone Service $30 per month
• Cable Service $50 per month

One-time Community Fee

$1500

Second Related Person Fee

$1000 per month

FAQs

Do you guys currently have a waitlist? – We do have a short waiting list for two bedroom apartments and will potentially have availability in one year.

Could you share pricing and any other general information? – I have attached pricing information along with a few other pieces for you to review. Please note that pricing is adjusted annually based on several factors after a market analysis.

Could you provide an overview of the types of professionals on your staff and the training they undergo at your facility? – Brookdale offers and mandates a variety of online and in-person trainings for staff based on their role within the organization. Initially, when hired every new associate is scheduled for a minimum of two weeks training prior to working directly with residents.

Could you tell me about the measures you have in place to ensure the safety and well-being of your residents? – This is a fairly broad question so I will do my best to answer it. Our apartments are equipped with emergency pull cords in the bedroom and bathroom areas for all residents of which is monitored and responded to 24 hours daily. Some residents opt for a pendant as an accompaniment to the pull cords at no additional charge. Our community has established an emergency procedure informational binder and staff educated to these operating standards. With all three meals included daily for every resident, we have an opportunity to see/visit with each person daily ensuring well-being.

Do you offer any resources or support services to aid residents' transition into the community? – Brookdale offers a New Resident Orientation review along with having a Resident Ambassador upon arrival. As Independent Residents, we encourage neighbors to attend various activities and find new friends in dining. For residents living with assistance, various additional services can be offered based on care needs.

Do you offer transportation services for residents? – Transportation to and from medical appointments is available Monday, Wednesday, Thursday, and Friday. Tuesdays we offer various outings such as shopping, cultural, dining, etc.

Could you tell me a little about your dining experience? – We offer three meals with restaurant style service daily for all residents in our dining room. In the event of an illness, we can deliver meals temporarily to the apartment. Occasionally, we offer events above and beyond our typical menu in which families and friends are welcome to join free of charge. Family and friends may join at any daily meal with a current fee of $10 per meal.

What is the process that takes place if a resident has a complaint or an issue they want addressed? – We have a few avenues for residents to share their concerns. Our Reception team is available daily from 8:30am until 8:00pm, Directors are accessible most days, our Associate Executive Director and Executive Director are in the building Monday through Friday – appointments are encouraged, we have a Resident Council with a liaison for each operational department, the Regional Director of Operations is available via email, and a copy of Residents Rights is share upon arrival with the Ombudsman contact information.

What is your policy on communication with resident's families? How do you keep them updated about their loved ones' well-being? – Every new neighbor is requested to complete a form with emergency contacts. For Independent Residents, we typically do not supply information to family members without permission from the resident. Any neighbor receiving services/care has a Health and Wellness Coordinator overseeing their care. Each family is different with respect to involvement and communication wishes of which we try to accommodate.

Do you all offer short-term or respite stays? How much does this cost? – We do offer short-term stays. Our leases are automatically renewing 30 day leases valid for one year. The cost varies based on services and care needs.

Are you all a pet-friendly community? – We LOVE our furry friends! Generally, one pet per apartment and we do have a 30lb weight limit. Exceptions are reviewed by our Executive Director.

Are residents able to get Covid vaccination and flu vaccinations in the community? – Yes, we offer annual clinics on site along with transportation to offices/pharmacies for vaccinations.

Are residents able to age in place? – Yes, to a degree. We offer Independent Living, Medication Management, Enriched Assisted Living, Memory Care, and Enhanced Memory Care. We do not offer Skilled Nursing care. We do have a short waiting list for two bedroom apartments and will potentially have availability in one year.