The Etta At Shavano Park

FAQs About Our Community

Do you guys currently have a waitlist?
- We do not have a waiting list for Assisted Living or Memory Care right now.

Could you share pricing and any other general information?
- I will attach our brochure with the general pricing and levels of care.

Could you provide an overview of the types of professionals on your staff and the training they undergo at your facility?
- They complete all state mandated training before they are able to start working on the floor. They also have monthly in-services.

Could you tell me about the measures you have in place to ensure the safety and well-being of your residents?
- In each room, there are pull cords for emergencies, and they are given a pendant to wear around their neck for emergencies.

Do you offer any resources or support services to aid residents' transition into the community?
- We have a few residents who will take your loved one under their wing and help them in the first week. Our staff also understands the transition period.

Do you offer transportation services for residents?
- We offer transportation for our Assisted Living residents.

Could you tell me a little about your dining experience?
- The residents receive the menu the day before and make any changes ahead of time.

What is the process that takes place if a resident has a complaint or an issue they want addressed?
- This would depend on what the complaint is and what department it is in reference to. We have an open door policy and like to resolve things as quickly as possible.

What is your policy on communication with resident's families? How do you keep them updated about their loved ones' well-being?
- Our families stay up to date on how their loved one is doing through an app, email, or in person. There would never be any med changes without the families' knowledge.

Do you all offer short-term or respite stays? How much does this cost?
- We do not offer respite at this time.

Are you all a pet-friendly community?
- We are pet friendly with a $750 deposit for each animal, and they have to be current on all vaccines.

Are residents able to get Covid vaccination and flu vaccinations in the community?
- They are able to get their flu/Covid vaccines when we have our flu clinic. This is usually in October.

Are residents able to age in place?
- They are able to age in place with certain requirements. We do not have a waiting list for Assisted Living or Memory Care right now.