The Bridge At Ooltewah

Apartment Type

• Studio
• One Bedroom
• One Bedroom Deluxe
• Two Bedroom

Monthly Rate

• Starting at $4,045
• Starting at $4,510
• Starting at $4,925
• Starting at $5,690

Monthly rates include a variety of services and amenities.

The level of care rate is additional and depends on the level of care needed for each resident. Level of care is determined by ongoing assessments conducted by the nursing staff or the executive director in conjunction with the resident's personal physician and family members.

Care Levels

• Level One
• Level Two
• Level Three
• Level Four
• Level Five
• Level Six

Monthly Rate

• Starting at $500
• Starting at $800
• Starting at $1,000
• Starting at $1,200
• Starting at $1,500
• Starting at $2,000

ADDITIONAL FEES

• Community Fee (one time) $2,000
• Spousal Fee (monthly) $825
• Pet Fee (one time, non-refundable) $1,000
• Scooter Use Fee (one time, non-refundable) $1,000

Overview of Staff and Training

We hire associates that display a desire to serve and care for seniors. Each staff member undergoes an extensive background check and drug screening before they are hired. We conduct a new associate orientation with all of our directors to best present to new hires what the expectations are and give them the opportunity to learn more about our mission and values as a company. The training process is very specific to each role. If you would like to know specifics pertaining to a certain role, I would be more than happy to provide that for you if you let me know which one. We have a large array from Care, Dinning, Maintenance, Housekeeping, Sales, Concierge and more.

Safety and Well-being of Residents

We have an extensive Resident Handbook that details the residents’ rights that our associates are required to abide by for every individual, which I have attached to this email. Aside from those basic rights, we also have emergency call pendants provided for every resident that when pressed will notify our aid stations immediately. We have an aid station on every floor, and we have a nurse on duty 24/7 to provide complete coverage for our residents. In addition to this pendant, our care staff does routine check ins with every resident every 4 hours to ensure they are safe and cared for as needed.

Resources for Transitioning Residents

We have a team of resident ambassadors who are responsible for welcoming new residents and getting them acclimated. This team of individuals go to the resident’s room to introduce themselves and invite our new resident to sit with them in the dinning room and to activities, so they do not have to deal with the intimidation of going alone and finding a seat with people they do not know. In addition to the ambassadors, we often partner with the home health agency, Accent Care to provide mental health services for residents who are struggling a bit more than others amongst the transition.

Transportation Services

Transportation to doctor appointments within a 20-mile radius is an included service for our residents! We also have routine transportation days for residents to have the opportunity to go to the store, bank, post office, meal outings, and more.

Dining Experience

We provide a formal dinning experience for our residents, who are served 3 meals a day, all inclusive. They come to our dinning room and sit at our preset dinning tables and are waited on by our serving team. All meals are made to order. We have daily specials and an always available menu, with vegetarian options as well!

Addressing Resident Complaints and Issues

Depending on the nature of the issue we have two primary channels. Minor complaints or anything that could be categorized as a maintenance request would be communicated through the front desk, who then submits an official request through our work order portal. All major issues pertaining to care, grievances, harassment, assault, etc. should be documented and addressed with our Executive Director who will then handle the matter with utmost urgency and discretion. All associates and the team of directors are here to help and are always willing to listen to concerns or complaints from residents and their families. We want to do everything we can to better serve you!

Cost of Living

The cost of living at The Bridge at Ooltewah is all inclusive of the list of amenities listed in the information packet attached to this email and starts out for a studio apartment at $4,045 a month. You can reference the attacked rates sheet for further details.

Communication with Resident's Families

By extension of the resident, their families are our top priority and keeping you informed is very important to us. We utilize communication platforms such as Constant Contact to send out important reminders and announcements to all family members. On a more individualized bases, the Resident Care Director and our Executive Director stay in contact with family members via email or phone, providing updates on the residents. They also will hold routine care plan meetings with all family members involved to discuss the care of the resident and assess any changes they feel should be made to better assist the resident as time goes on and things change.

Short-term or Respite Stays

We do not offer respite stays. We do however operate on a 30-day lease, so a resident would be permitted to stay for as short a time as 30-days, as long as we are notified of the short-term stay upon move-in.

Pet-Friendly Community

We are pet friendly! Dogs under 30 lbs and cats are allowed, but the resident is solely responsible for the care of the animal.

Levels of Care

This was not a question you asked, but I wanted to let you know that our levels of care which you will see on the rates sheet are based on an admittance assessment and scored based on a point-system. So, one individual’s Level 2 Care could look completely different than someone else’s. Our 1-bedroom and 2-bedroom apartments are on a waitlist currently, but we do have a studio apartment available!

Nurses on Property 24/7

With nurses on property 24/7 and care plans tailored specifically to each individual resident’s wants and needs, you can rest assured you or your loved one will be well cared for and treated like family here at The Bridge at Ooltewah.