Sheldon Oaks

Could you provide an overview on the types of professionals on your staff and the training they undergo at your facility?

Since this is an independent living community, our staff are only trained for the services that are required here. Culinary workers and housekeepers are our primary staff here and they are all trained here to meet the needs of the community, except for the Executive Chef who has many years of experience in the restaurant industry. All of our senior management also have experience in the senior living industry. For myself, I started in senior living as a caregiver for many years and also a medication technician, so I have a lot of additional training other than just sales.

Could you tell me about the measures you have in place to ensure the safety and well-being of your residents?

Beyond the fire alarms and smoke detectors that are in our community, all of the residents are given a pendant that they can wear around their necks and can be used for emergencies. Either they've injured themselves, fallen and need help getting up or for any other emergency service, they can press that pendant and be able to talk to a dispatcher through the pendant. That dispatcher will be able to determine if emergency services are needed, and if so, they will be able to send them to the residents' location because the pendant is GPS located. This means that they can also use the pendant anywhere in the US as long as you have cell phone reception. The pendant also has the ability to add "fall detection." This means that if a resident falls for any reason and they do not press the pendant, it'll wait a certain amount of time and if they have pressed it by the end of that time limit, then a dispatcher will automatically call them to see what is wrong. If the resident does not answer, then most likely they will send the EMTs because they don't know if it's an emergency or not.

Do you offer any resources or support services to aid residents' transition into the community?

Not exactly sure what you mean by "transition." For moving into the community, I have resources to suggest to residents of moving companies that can help or downsizing companies that can help. If you mean for after the resident is here and to help get settled, then we have a resident ambassador program that helps residents to adjust with current residents helping new residents get acclimated to their new environment.

Do you offer transportation services for residents?

Yes, we have our own shuttle bus. Residents can sign up for rides at least a day in advance. Shuttle services can be used for medical appointments, shopping, restaurants, grocery trips, etc. We also have a business contract with the largest taxi service in town in case there are too many appointments scheduled at the same time.

Could you tell me a little about your dining experience?

Breakfast is served at 8 am, lunch is served at 12:30 pm and dinner is served at 5:30 pm. Meals are served in 3 courses with drinks being served first and if it is lunch and dinner, then residents will also get a choice of appetizer. Then the wait staff will come and get the residents' entree orders. Once all the entrees have been served, then they will be served some dessert. We also have the option for delivery orders and pick up orders. Delivery orders are for residents who are sick or cannot make it to the dining room due to illness or physical complications. Pickup orders are for residents who will be missing a meal due to being out of the community. They can place their order prior, and the kitchen will make sure that a pickup meal is waiting for them when they are ready. This means that the resident can take their to-go order back to their apartment. Or if they don't feel like coming down at 8 am for breakfast they can put in a pickup order the day before and then they can come down and get their pickup order at 9 am instead.

What is the process that takes place if a resident has a complaint or an issue they want addressed?

Most issues and complaints can be handled in our main office with the General Manager. Depending on the issue, some may be able to be resolved and some may not, but it never hurts to ask about things.

What is the cost of living in your community?

Studios range in price from $2,299-$3,039/month, our one-bedrooms range in price from $3,089-$3,839/month, and two-bedrooms range in price from $4,169-$4,459/month. These are all based off of size and location.

What is your policy on communication with resident's families? How do you keep them updated about their loved ones' well-being?

This is an independent community and our residents' privacy is important to us. Unless otherwise directed by the resident, we try to keep communication with families about their loved ones to a minimum. And since this is an independent community, the residents are able to take care of themselves on most matters and if they want to involve family, then they will. However, as things become more difficult, if we start noticing changes and differences in the resident, then we are obligated to let the family know of what is going on. We do try our best to stay on top of what is going on in the community, but we don't always know exactly what might be going on since we aren't involved in every aspect of their day-to-day activities. We do try to let every resident know to notify us if they are going to be out of the community for a while or if they are going to the hospital, so we can keep families updated.

Do you all offer short-term or respite stays? How much does this cost?

We do not offer any respite stays; however, our beginning lease is for 90 days and then it transitions to a month-to-month lease. A resident can always try it out for 3 months and if they don't like it, then they can just put in a 30-day notice.

Are you all a pet-friendly community?

Yes, we are pet friendly. It is $25/month per animal and residents have to be able to care for their animals since we do not offer any pet services.

Are residents able to get Covid vaccination and flu vaccinations in the community?

During COVID, the answer was yes. But now residents can go to their doctor's office or any number of pharmacies and get their vaccinations. Thankfully we have 3 separate pharmacies right in our neighborhood.

Are residents able to age in place?

Though this is only an independent community, our residents are able to live here for quite a long time. When they start needing help with medication management, shower assistance, dressing assistance, etc, our residents can provide themselves with a personal caregiver through an in-home care service. They can use any in-home care agency they want. However, there is an in-home care agency that already works with a lot of our residents. And because they are already in our building frequently, they can work in 15-minute shifts as opposed to hourly like most in-home care agencies. This allows our residents to live here longer without needing to transition to an assisted living community and it's cost they are not paying double at an assisted living community. We do understand that, at some point, a resident's needs will surpass what an in-home care agency can provide for them. At that time, it would be beneficial for them to transition to assisted living or memory care.

Current Availability

We currently have studio and one-bedroom apartments available. We currently have a limited inventory of apartments available. We can, however, add you to our waiting list for any size of apartment and we will notify you when one becomes available.