Seven Hills Senior Living

Overview of Professional Staff and Training

We have an Executive Director who is a Licensed Assisted Living Director. A Director of Nursing, who is an RN, an additional full-time LPN and an additional RN 3 days per week. The Resident Assistants are trained according to the MN Dept of Health regulations as well as ongoing trainings. We also have a Sales Director, me, I have 14 years of experience in this industry, An Activity Director who is a board-certified music therapist and she has a full-time assistant with 3 years of experience. We also have a Maintenance Director and 2 housekeepers as well as a Dining team.

Safety and Well-being Measures

We have our entrance doors locked 24/7 and we have a receptionist 7 days per week, 9am-5pm. In Independent Living and Assisted Living, the residents are in control of their own risk. They have the freedom to come and go as they please. In Memory Care, that area is secured 24/7 and we manage all the risk for those residents. As far as well-being, Assisted Living and Memory Care folks have a service agreement that has the services we provide for each person. We have a very busy and vibrant community, there is always "life" and high energy with residents who are engaged and active in the programming.

Transition Support Services

We have a resident ambassador group, when a new person moves in, someone will welcome them, invite them to a meal and generally get them oriented and introduced to the other residents for the first week or so. We also have each department head meet with each new resident within the first week of moving in. On the nursing side, many people choose to have additional services in place for the first few weeks until they get settled.

Transportation Services

We have a shuttle; this is for scheduled outings only. Grocery store trips, lunch outings and other outings like museum, apple orchard etc. It does not work like a taxi service.

Dining Experience

Residents are served in the dining room like a regular restaurant. We take their order, and they have a server. There is always a special for the meal AND an "always available" list that folks can choose from We serve 3 hot meals per day. The dining director meets with the resident face-to-face each month to get feedback about the menu.

Resident Complaints and Issues

There is a complaint form for residents to fill out or they can report the issue verbally. It is addressed by the Executive Director or the Director of Nursing.

Cost of Living

The costs are in the information packet I emailed to you- you can access it in this email thread I believe.

Communication with Residents' Families

This is different for each person. Some families want a lot of communications, some families don't, so it's customized. We usually ask for one main contact. Email or in person meetings or phone calls work.

Short-term or Respite Stays

We do, there is a 2-week minimum stay, it is $350/day.

Pet-Friendly Community

Yes, we are.

Waitlist Information

This depends on which apartment kind of you'd like, some of the styles do have a waitlist.