San Carlos Elms

Community Departments

We have multiple departments for the operations of the community, they include dietary, health services, housekeeping, environmental, administrative, activities, and marketing. Everyone undergoes training approved by the Department of Social Services which is what we are licensed under, they consist of both online and hands on. Updated education is required annually, with periodic in-service training, such as CPR.

COVID Protocols

Are you referring to our COVID protocols?

Welcome Committee

We have a welcome committee to help orient new residents, they consist of residents that reside here and understand the house rules and community life. If necessary, we can provide home care resources who can provide one-on-one companionship to help acclimate new residents into the community, paid by the resident/family. We also have counseling resources, paid by resident/family.

Transportation Accessibility

Yes, our vehicles are all ADA accessible.

Dining Services

Three nutritious meals are provided daily in our restaurant-style dining room. Attached are the sample menus. The dining room is only open during meal times, with open seating. Room service is also available (extra charge) if residents wish to eat in their apartments.

Open Door Policy

We are a small community consisting of eight directors and we all have an open door policy. If residents have issues they can be addressed a variety of different ways: complete an anonymous survey, attend the Resident Council Meetings held monthly, contact any of the directors directly, or notify Front Desk and they will pass the message to the appropriate person. If we are unable to address, you can certainly contact the local Ombudsman or the Department of Health Services.

Rates Information

I'm not sure I understand this question, I am sharing our rates again for you to review.

Communication and Updates

We send updates via email with occasional flyers to resident apartments. If there is an incident, families will be notified immediately via telephone.

Respite Availability

We currently are at max capacity and do not have the availability to provide respite.

Pet Policy

Yes, with size restrictions for dogs (only lap dogs are appropriate for our setting).

On-site Clinics

Every year we work with clinics that come on-site to provide COVID and flu shots, but it is not always guaranteed.

Hospice and Memory Care

Yes, we have hospice care as well as memory care. Currently there is a waiting list, and the wait times vary on the type of apartment you're looking for. With that said, a studio is about six months+, and 1BR and 2BR are about ~2 years. For memory care, which is our Grove community, the wait time is about ~6 months.