Pinnacle Assisted Living

Types of Professionals on Our Staff and Their Training

We staff Resident Assistants (both certified and non-certified); LPN's; Dietary Staff; Activity Professionals, Housekeeping Staff; and Maintenance Staff in addition to Administrative Support. All employees are required to have a minimum of 12 hrs. of Continuing Education each year, as well as new hire orientation and training that consists of shadowing in their role. In addition to in-person training, we also work with a certificate program through Relias Learning that allows our employees to take a deeper dive into topics of interest or priority.

Safety and Well-Being Measures

We develop personalized care plans to meet the residents' needs and expectations which outlines our safe practices including Fall Prevention, Medication Management, and support needs. Routinely we see our residents on average every 2 hrs. for routine safety monitoring.

Resources and Support Services for Residents' Transition

We work closely with our residents and families through each step of the transition and beyond. In addition to the routine communication and follow-up with our residents, we meet with families routinely to ensure that our services meet their expectations and that the appropriate level of care has been identified. We understand that change is hard and when it is needed, we communicate frequently with physicians, Social Workers, or outside providers to arrange for additional support if needed through therapy visits, support groups, mental health support, or medication.

Transportation Services

We offer transportation. We do our best to accommodate resident requests but have scheduled transportation to and from medical appointments on routine days. We encourage our residents to make appointments for those days or allow us to set them up for them. We also do an abundance of life enrichment activities including outings, tours, shopping, etc. on alternating days.

Dining Experience

We customize our dining program to meet our residents' needs and preferences. We allow our residents choices in menu planning and encourage them to share their special recipes, so that we may prepare them. In the event that there is something that they dislike, we always have alternate menu options available that include deli sandwiches, soup, chef salad, loaded baked potato, vegetable plate, cold salad fruit plate, etc. We also have a consulting Dietician that works closely with us to ensure that balanced, nutritious meals are being served. Another specialty that we offer at Pinnacle is Soft Serve Ice Cream! It's a fan favorite!

Process for Complaints or Issues

We have an open-door policy. Residents or Families are always welcome to meet with the Executive Director to discuss their concerns. If the Executive Director is unavailable, we always have a manager available and on call. In addition, if the management team is unable to agree to a resolution, we also have regional support as well as Corporate support that is in the community routinely and is always available by email, in person, or by phone.

Communication with Residents' Families

We remain in routine communication with our families. We update families with major changes in conditions or health status changes. We have a staff member awake and available to respond to any resident needs or calls from families. On a quarterly basis, we review the Care Plans for our residents to ensure the care that a resident is needing has been accurately defined. We encourage families to participate in the review of the care plans and we discuss changes as well as projected changes that we note. Communication is the key to a successful partnership and we encourage our families to communicate with us often for updates.

Short-Term or Respite Stays

We do offer Short Term Respite Stays for recovery time or trial stays. We require a minimum of 10 days. The cost is $150 per day.

Pet Policy

We are pet-friendly. Our pet friends can reside with their parents at the community. We do require that all animals that reside or visit behave appropriately for a community environment and are not aggressive, are up to date on all shots, free of fleas, remain on a leash or carrier when in common areas, and do not visit the community dining room.

Waitlist Status

We have a waitlist for certain styles of apartments or locations, but currently have immediate availability.

Vaccinations

Yes, residents are able to get Covid vaccination and flu vaccinations in the community. Those are offered by our Pharmacy. We try to make this as convenient for our residents as possible. The Pharmacy will come on site to administer those vaccines.

Aging in Place

Yes, we are able to accommodate our residents to age in place with support from outside providers including Home Health and Hospice. A resident, however, must be able to continue to meet all State mandated requirements for Assisted Living to remain in the community.

We currently have availability.