Ocean Hills Assisted Living & Memory Care

Overview of Staff and Training

Our senior living community prides itself on employing a diverse team of highly skilled professionals, each dedicated to providing the highest quality of non-medical care for our residents. Our staff includes:

• Executive Director: Care administrator of the community and supervisor of all department heads.
• Resident Care Director/LVN: Supervisor of all care-related staff members. Creates the individual care plans for each resident.
• Resident Caregivers: Specially trained to understand and cater to the unique needs of each resident.
• Medication Technicians: Specially trained to manage and distribute medications to the residents participating in the medication management program.
• Activities Staff: Focus on creating and implementing engaging programs that promote physical, mental, and social well-being.
• Housekeeping and Maintenance Staff: Ensure the environment is clean, safe, and well-maintained.
• Dining Services Staff: Trained in nutrition and meal preparation to cater to the dietary needs and preferences of our residents.
• Transportation Coordinators: Ensure safe and reliable transportation for residents.

All staff members undergo extensive initial training that includes:

• Senior Care Best Practices: Understanding the physical and emotional needs of seniors.
• Safety Protocols: Comprehensive training on emergency procedures, fall prevention, and safe handling techniques.
• Customer Service: Enhancing communication and interpersonal skills to provide compassionate care.
• Continual Education: Ongoing training sessions and certifications to stay updated on the latest in senior care practices.

Safety and Well-being Measures

To ensure the safety and well-being of our residents, we have implemented several measures:

• 24/7 On-Site Staff: Our trained staff is available around the clock to assist residents and handle emergencies.
• Health and Wellness Checks: Regular health and wellness checks to monitor residents' well-being and address any concerns promptly.
• Emergency Response Systems: Each resident has access to emergency call systems in their living quarters and common areas.

Transition Support Services

We offer various resources and support services to aid residents in their transition into our community, including:

• Welcome Orientation: A brief introduction orientation program to familiarize new residents with the community, staff, and available services.
• Resident Ambassadors: Peer support to help residents settle into their new homes with a friendly neighbor to guide and invite them to activities and meals.

Transportation Services

Yes, we offer transportation services for residents. Our transportation coordinators ensure residents have access to:

• Scheduled Outings: Regular trips to local attractions, shopping centers, and events.
• Medical Appointments: Transportation to and from medical appointment are scheduled for Tuesday through Thursday from 9-3pm.
• Personal Errands: Assistance with transportation for personal errands, if needed.

Dining Experience

Our dining experience is designed to be both enjoyable and nutritious. Highlights include:

• Gourmet Meals: Professionally prepared meals that cater to various dietary needs and preferences.
• Dining Options: Multiple dining venues within the community, including formal dining rooms and casual cafés/bistro seating.
• Special Diets: Accommodations for special diets such as gluten-free, diabetic-friendly, and low-sodium options.
• Social Dining: Opportunities for residents to dine together, fostering a sense of community and companionship.

Complaint and Issue Resolution

If a resident has a complaint or issue they want addressed, our process includes:

• Open Communication: Encouraging residents and their families to voice concerns directly to management.
• Formal Complaint Procedure: A structured grievance process to formally document and address complaints, ensuring they are resolved promptly.
• Resident Feedback: Regularly scheduled meetings and surveys to gather resident feedback and make necessary improvements.

Communication with Families

Our policy on communication with residents' families includes:

• Regular Updates: Scheduled updates on residents' well-being, including health status and participation in activities.
• Family Meetings: Regular family meetings every 60 days to discuss residents' care plans and address any concerns. This can also be requested by families at any point.
• Emergency Contact: Immediate notification to families in case of emergencies or significant changes in residents' conditions.

Short-term or Respite Stays

Yes, we offer short-term or respite stays. These stays are ideal for those needing temporary care or a trial period in our community. The cost for short-term stays varies based on the level of care required and the length of stay. The range is typically $150-$300/day with a 14-day minimum.

Waitlist Status

We currently have waitlist for one-bedrooms and two-bedrooms. We encourage prospective residents and their families to join the waitlist early to secure their spot. The waitlist requires a refundable deposit.

Vaccinations

Residents in our community are able to receive COVID-19 and flu vaccinations on-site. We coordinate with local health authorities to provide these vaccinations regularly. We do not require our residents to be vaccinated.

Aging in Place

Our continuum of care allows residents to age in place, meaning they can continue to live in our community as their care needs evolve. We provide a continuum of care that adjusts to the changing needs of our residents, ensuring they receive the appropriate level of support at all times. We allow home health and hospice service our residents, if need be.