Medilodge Of Sterling Heights

Overview on the Types of Professionals on Staff and Their Training

We have board certified CNAs, licensed nurses (unit managers and DON are all licensed RNs), and four physicians that round the building. Staff are always getting further training and education. We use a program called Relias to track education. For further information on clinical training, please contact the DON.

Measures to Ensure the Safety and Well-being of Residents

We have 24-hour staff that keep watch on our residents. Our doors are all alarmed so we are immediately notified if a resident exits without assistance. For residents that wander and are at higher risk for elopement, we offer wander guards that prohibit doors from opening when they are within a certain distance. All visitors are required to check in with the front desk upon arrival. In the instance of resident-to-resident conflict, the residents are immediately separated onto different units. We also have a variety of equipment to limit fall risks.

Resources and Support Services for Residents' Transition into the Community

We have a large staff that helps residents' transition. Our social work department is great at talking to residents who are struggling. We also have a psychiatrist that rounds the building. If you are interested in having the psychiatrist see your loved one, social work can add their name to the list of visits.

Transportation Services for Residents

We do provide transportation for residents that need to visit an outside doctor. We are currently utilizing Harmony Transport or Universal Transport depending on the residents' needs.

Dining Experience

Our residents receive three meals per day, along with snacks. They also have their choice of lunch and dinner meals between two available options. We have an in-house dietitian that will review food preferences with our residents and make sure their meals are ordered correctly and that their diet is appropriate for their needs. We offer a variety of diet needs, such as a renal diet, diabetic diet, cardiac diet, pureed diet, etc. We also have equipment and staff to assist for residents that may need help with their dining. We also have an always available menu for residents to choose from, for example, they can order a PB&J, cheese and crackers or a grilled cheese sandwich anytime. We do encourage our residents to dine in the dining room; however, if they prefer to eat in their room, our staff will bring their tray to them. Assistance is offered regardless of where the resident chooses to eat. We also have a Java Lodge and vending machines that offer snacks, drinks, and meals for an additional charge.

Process for Addressing Residents' Complaints or Issues

If there is an issue or complaint, please contact a staff member. Most departments have management staff that are available to listen to any problems in the facility; however, all staff members are able to listen and file a complaint. During this initial conversation, staff will fill out some paperwork regarding the situation. Anyone can file the complaint, resident, family, etc. Once the form is filled out, it goes directly to the administrator of the building. The administrator will assign the complaint to the correct department or management staff to be addressed. Complaints are required to be addressed within 72 hours of receipt. At this point, staff will reach out to whoever made the complaint and try to come up with a solution with them. If a problem persists, please contact any management staff or the administrators anytime.

Cost of Living

The rate varies depending on the type of insurance the resident has and the room they are placed in. For private pay residents, we do require a $5000 deposit plus first month's rent. As a rough estimate, one month's rent is approximately $8200. This includes room and board, food, full-time nursing care, medical necessities, such as briefs, denture cream, etc. Private pay residents are required to pay for their own medications. For residents with Medicaid, residents would be responsible for their personal pay amount. Not every resident has one of these so this is something the business office can inform you about. Medicaid covers room and board, food, full-time nursing care, medical necessities, and medications. For residents with other insurances, such as BCBS, Medicare, Aetna, Humana, etc, the cost will vary depending on their individual insurance plan. Rates would be discussed upon admission. Staff will provide basic care, such as nail trimmings and shaves, however, we do have a beauty shop that is an additional charge. Rates vary depending on which services the resident receives. Any additional personal items, such as clothing, snacks, etc, would be provided by the resident or family.

Policy on Communication with Resident's Families

We highly encourage families to stay involved in their loved ones' care here. Upon admission, staff will collect emergency contact information from the resident and/or their family members. From this information, staff will know who to contact for care updates. Friends and family are welcome to call the facility anytime. As long as their name was provided on the emergency contact list, staff will happily provide care information. In the case of an actual emergency, staff will contact the first person on the emergency contact list with details of the emergency. We also have an online portal, similar to the Corewell MyChart or the Henry Ford chart, where residents and families can view test results and see what is going on with their loved one online. We also provide care conferences for residents, family, and friends to meet with the team and go over their care plan. The first conference is scheduled about 72 hours after admission. This gives the team an opportunity to make their introductions to the new resident and create their care plan. Then, all the departments (nursing, dietary, therapy, activities, social work, business office, housekeeping, MDS) will come together with the resident and family to discuss. This is a perfect time to ask questions and if the resident or family has certain requests, address them here. Follow-up conferences can be requested anytime; however, they are scheduled regularly by our MDS Coordinator about every three to six months. Visiting hours are 7a to 10p, seven days a week. Family is always welcome to stop in to visit their loved ones and ask the staff questions.

Short-term or Respite Stays

We do offer short-term and respite stays. Pricing will be the same as described above regardless of the type of stay, whether respite, short-term or long-term.

Pet-Friendly Community

Yes! We are pet-friendly. As long as the animal is well-behaved and on a leash with up-to-date vaccinations, we are happy to see pets visit.

Waitlist Status

No, we constantly have residents coming and going, so there is always availability.

Covid and Flu Vaccinations

Yes, we offer vaccinations every year to every resident. It is their choice if they would like to be vaccinated. If they would like to be vaccinated, our staff will provide that service in-house.

Aging in Place

Yes, residents are welcome to stay as long as they are eligible for a skilled nursing facility and their billing is up to date.