Johanna Shores Commons / Arbor

Overview of Our Staff and Training

We have a variety of professionals that work in our community, including nursing, resident services, culinary, maintenance, administrative, receptionist, and life enrichment staff. Each position has specific requirements for the role. Once hired for PHS, we have onsite training tailored to the specific position.

Ensuring Resident Safety and Well-Being

We regularly review fire and weather drills. In assisted living, we conduct daily checks on all residents. In assisted living memory care, we check on residents every 2 hours.

Support Services for Transitioning Residents

We offer complimentary escorts for the first week to help new residents get acclimated to the community. Staff and other residents, designated as “ambassadors,” partner with new residents to help them meet others and support them through the transition.

Transportation Services

We provide a shuttle service that can transport residents.

Dining Experience

We have three dining options:

• A dining room on the 3rd floor in the assisted living area offering lunch and dinner
• A bistro where food can be ordered
• A restaurant where residents can dine

Handling Resident Complaints

Residents are encouraged to bring concerns forward to anyone they feel comfortable with. For anonymous submissions, we have a designated place for comments and concerns. Once a complaint is received, we investigate and address it as appropriate.

Communication with Residents' Families

We communicate with families if the resident provides permission. A designated responsible party will be updated on the resident's well-being.

Short-Term or Respite Stays

We do not offer short-term or respite stays in assisted living. However, our care center provides short-term rehab, and costs depend on the resident's needs.

Pet-Friendly Community

Yes, we are pet-friendly according to our pet policy. Cats and dogs must be 20 lbs or less, and residents must be able to care for their pets independently.

Waitlist Information

The waitlist status depends on the specific area you are looking to live in. Details were emailed to you in the first email.

Availability of Vaccinations

We offer flu vaccination clinics. We no longer offer COVID vaccination clinics since the vaccine is readily available in the community.

Aging in Place

Residents can age in place within our community by moving through the continuum of care levels as needed. However, they do not stay in the same apartment but move as required by their care needs.