Holland Home Raybrook Manor

Overview of Staff and Training

Our assisted living employs LPNs as nurse managers, and we have Resident Care Assistants (RCAs) as the daily caregivers. RCAs who wish to become medication-passers undergo special training with our education team. RCAs receive training from our corporate education team and then shadow other RCAs on the job. New LPNs train with the team in place.

Safety and Well-being Measures

Our entry door is secured from 8pm – 9am, with access only by use of a keycard or by calling staff via intercom. Resident rooms all have locks on them.

Transition Support Services

Our Life Enrichment (activities) team is notified prior to a person moving in, so they can introduce themselves and learn more about what sorts of activities a new resident might be interested in. We have a chaplain/social worker who can meet with residents.

Transportation Services

No, we do not offer transportation services for residents. There are a few organized bus outings each month with Life Enrichment, but we do not offer transportation to appointments.

Dining Experience

We offer communal dining and provide 3 meals/daily. If a person wishes to eat privately in their room, we can accommodate that as well. We also have a restaurant that serves lunch M – F, and is an option if a resident wants something different. Those charges would be added to the resident’s bill.

Resident Complaints and Issues

We encourage residents to bring their concern to their unit manager or the Executive Director, who in turn will notify the appropriate party to rectify the issue. There is also a formal complaint process which can be made to the Michigan Department of Consumer and Industry Services if a person feels their complaint needs to go further. Residents are provided with this contact information when they move in.

Cost of Living

The cost of living in our community has been provided in the previous attachment.

Communication with Resident's Families

We communicate with resident families openly, as long as the resident has indicated we may speak to that particular person. For someone whose Power of Attorney has been activated, we generally only reach out to the person who is designated as their Patient Advocate. We update families when there are changes in their loved ones’ needs or if we need to be discussing care plans. Visitors are welcome at any time.

Short-term or Respite Stays

We offer short-term (respite) stays based on availability of rooms. The cost will vary, based on a person’s level of care.

Pet Policy

We welcome our furry friends as visitors but they cannot be residents unless they are an approved service animal.