Highland Glen

Waitlist Information

We do currently have a waitlist. But it is always advantageous to get on the waitlist because often people aren’t ready who are waiting and new people get the next available room.

Our Team and Training

We have 2 RNs, CNAs, Med techs, PTs, OTs, and we bring in speech therapy, a physician who rounds weekly, and a podiatrist who comes in monthly. We also bring in an audiologist and a mobile dental group. I myself am a Physical Therapy Assistant. Our team also includes our business office manager, executive director, director of memory care, director of environmental services, and a director of activities. Our training clinically is overseen by our Director of Clinical Services, who is an RN. She provides specialized Alzheimer’s/dementia training and clinical skills verification. Med techs undergo extensive training and are certified by our clinical director to ensure proper medication administration and protocol adherence. We hold monthly in-services, twice-daily meetings for training and updates, and monthly CNA/Medtech training. Corporate also conducts regular state-required trainings on a variety of topics.

Transitioning into Our Community

As far as transitions into the community, we have resources we can point people to assist in their move in. Most often, families help residents move in, but there are community resources that also help.

Transport Services

We do offer transport services for residents for appointments. A flyer describing those services is attached.

Dining Experience

Our dining experience is top-notch! The food is made from scratch daily with fresh ingredients. Our kitchen is open from 7 AM to 7 PM. We offer a regular menu with substitutions, an alternate menu, daily soups, and salads. Our experienced cooks have been with us for 8-10 years.

Addressing Complaints or Issues

For complaints or issues, residents can bring those up in our monthly resident council meetings or directly to a leadership team member. Concerns are addressed by our executive director, who typically meets with the residents himself.

Communication with Families

Our policy for communication with families is to communicate often. Our leadership team, CNAs, and Medtechs will contact family for any questions or updates regularly or when anything new is there to report, typically via phone call or text, however they have requested it.

Residency Options

We typically don’t offer short term or respite stays as we are at 100% occupancy.

Pet Friendly Community

We are a pet-friendly community. This has typically been dogs.

Health and Safety

We offer COVID and flu vaccinations for our community.

Aging in Place

We are extremely and uniquely well-equipped to help residents age in place as we have partnered with and work with only the best in the community for home health and hospice services. Our staff are well versed in these services as well, ensuring each resident has an experience tailored to their needs.

I hope I have answered all of your questions thoroughly. Are you looking for a loved one? Or are you doing business research? I am glad to help out however I can and would be very glad to be a resource for you.

We do currently have a waitlist but it is always changing and some people aren’t ready to move in when we have a room ready so it’s always a great option.