Heritage Woods Of Bolingbrook

Facility Type

The senior living community is a supported living facility that specializes in assisted living services. It does not provide memory care, focusing solely on assisted living care.

Pet Policy

Pets are considered on a case-by-case basis, with cats being more commonly allowed. The policy on dogs is not explicitly stated and may require further inquiry.

Transportation Services

For the convenience of its residents, the facility offers a shuttle bus service to assist with transportation needs, such as doctor appointments and shopping trips to local stores like the dollar store.

Dining Experience

The dining service is designed to resemble a restaurant setting, providing a more formal and enjoyable mealtime experience for residents.

Staffing and Training

The community is staffed with Certified Nursing Assistants (CNAs) who are available around the clock, ensuring continuous care. Additionally, there are two nurses present during business hours. All medical staff are certified prior to employment, and the facility does not provide on-site training for certifications.

Safety Measures

While not all residents require them, safety pendants or similar emergency alert devices are available for those who may need them due to specific health conditions or concerns about getting lost.

Complaint Resolution

The process for handling complaints varies depending on the nature of the issue. Maintenance-related problems are addressed through work orders, while other complaints may be directed to the appropriate department manager, such as the kitchen manager for dining-related issues.

Communication with Families

The facility maintains a Facebook page to keep families informed about events and general updates. However, no private information about residents' health or personal activities is shared publicly.

Stay Options

This senior living community is designed for long-term stays and does not offer short-term or respite care options. It is not equipped to serve as a transitional care facility for post-hospitalization recovery.