Heritage Waterside

Types of Professionals on Our Staff and Their Training

Our facility is staffed by a variety of dedicated professionals to ensure comprehensive care:

• 4 in-house doctors that you can choose from
• 2 in-house pediatricians
• Resident Services Coordinator - assists residents in the admission process, medical appointments, and arranges in-house transportation
• LPN on staff 5+ days a week and on-call 24/7
• CNA/Medication Technicians
• 3 activity staff - provide activities 7 days a week, including in-house and off-ground activities

Measures to Ensure Safety and Well-being of Residents

We have several measures in place to ensure resident safety and well-being:

• A safety pendant system that alerts wellness staff via their pagers
• A two-hour check system for residents who require regular check-ins
• Continuous hallway patrols by our staff

Resources and Support Services for Transitioning Residents

We offer various resources to aid residents in their transition into our community:

• A welcoming committee to introduce new residents and help them get acquainted with activities
• A Resident Services Coordinator named Kristina, who helps new residents acclimate to the community by taking them on tours, assisting with meals, and organizing activities for the first week

Transportation Services for Residents

We provide transportation for our residents:

• Doctor's appointments on Tuesdays and Thursdays
• Outings for activities and grocery shopping

Dining Experience

Our facility offers a high-quality dining experience:

• 3 meals a day along with snacks
• Prepared by a Chef and a Sous Chef
• Restaurant-style service with a large breakfast menu, two entrée options for lunch, and one dinner entrée
• An anytime-available menu for alternative choices

Process for Addressing Resident Complaints or Issues

If a resident has a complaint or issue, they can:

• Use the resident complaint/concern box
• Speak directly to Mary Noss, Executive Director, who is available 24/7
• Express concerns to the ONBUSDMAN during quarterly visits

Policy on Communication with Residents’ Families

We maintain open and transparent communication with residents' families through multiple channels:

• Family members have staff cell phone numbers for questions and concerns
• Notification of safety issues or changes in condition, followed by a care plan meeting with family members and the physician
• Open-door policy for communication with residents and their families
• Email communication as needed

Short-Term or Respite Stays

We offer short-term or respite stays, with costs ranging from $175.00 to $250.00 a day, depending on care needs.

Pet-Friendly Community

Yes, we are a pet-friendly community.

Vaccinations in the Community

We offer Covid-19 and flu vaccinations to residents once a year.

Aging in Place

Residents can age in place within our community. We also have a memory care unit and hospice care services when needed.