Heritage Estates

Overview of Staff and Training

In our Independent Living (IL) section, we have a 24/7 front desk. All employees are trained in CPR/first aid. In Assisted Living (AL), we have 24/7 care staff and two nurses, although nurses are not available 24/7. Caregivers undergo online training and must shadow an experienced caregiver before working independently.

Safety and Well-being Measures

We maintain a 24/7 front desk in IL for emergencies. Residents must press a check button in their apartment between 5am-9am every morning. Failure to do so prompts a call or check from the front desk. AL residents are checked in the morning and reminded about meals and activities. All AL residents have an emergency pendant.

Transition Support Services

We facilitate monthly resident meetings and offer new move-in orientations to help residents transition into the community.

Transportation Services

Transportation services are available for residents, with a schedule provided upon request.

Dining Experience

Our community features two restaurants, one in AL and one in IL, offering a restaurant setting with daily specials and a regular menu. Hostesses and servers are available to serve our residents.

Addressing Complaints and Issues

Residents can call or send an email to department heads or our general manager to address complaints or issues.

Communication with Residents' Families

We maintain communication with residents' families through emails or calls, especially if there are concerns about a resident's well-being.

Short-term or Respite Stays

We do not offer short-term or respite stays.

Covid and Flu Vaccinations

Residents can get tested for Covid. CVS and Kaiser provide flu vaccinations around October.

Aging in Place

Residents are able to age in place within our community.

Pet-Friendly Community

Yes, we are a pet-friendly community. The waiting list for the affordable program is approximately 12-14 months.