Friends Boarding Home Of Western Quarterly Meeting

Overview of Staff and Training

• Full-time Licensed Social Worker
• Full-time Friends Home Licensed Medical Director
• Full & Part-time Licensed RNs, LPNs, CNAs, and PCAs
• Two doctors on-site three days a week, including referrals to Dr. Brus and Dr. Ann Ost with support from Penn Medicine
• Personal care physician Dr. Ginsberg from Penn Medicine on site
• On-site Podiatry, Ophthalmology, and Dental Services by external providers
• Psychologist
• OT, PT, and Speech therapists provided on site by Rehab 1
• Phlebotomist
• Licensed Hairdresser three days a week
• Full-time Licensed Dietitian
• Full-time Licensed Infections Disease prevention and training specialist with Nursing degree

All professionals are trained and hold degrees from institutions such as West Chester University, Delaware County Community College, Cecil County Community College, UPenn, Villanova University, University of Delaware, and more.

Resident Safety and Well-being

A Licensed Infections Disease Prevention Specialist with a Nursing degree ensures health safety. Some residents use Wander Guards with alarms for external doors, and the staff is trained and available 24 hours a day. Thorough background checks are conducted for all staff members.

Support Services for Community Transition

Richard Valdez is the Director of Community Life, supported by four other full-time staff members. Additionally, the admissions team prioritizes this aspect, ensuring daily support for residents.

Transportation Services

Residents have access to a shuttle bus service, fully equipped for disability and wheelchair accessibility.

Dining Experience

Three meals a day are provided, with an option for room delivery if residents are ill. Meals are homemade with fresh ingredients, overseen by a licensed dietitian and certified chefs. Residents can choose from a grill menu or enjoy special dining events and are welcome to use a second kitchen for personalized meals.

Complaint and Issue Resolution Process

We abide by required protocols and ensure residents and families have contact information for relevant agencies. The director and staff maintain open-door policies, encouraging residents to bring up any concerns they have.

Communication with Resident Families

Families are informed through the appropriate channels, typically managed by myself or Christine, with numerous contact opportunities including phone, email, and social media updates. Visitors are welcome 24/7.

Short-term or Respite Stays

Short-term or "Give It A Try" stays are offered without commitment, providing a month-long opportunity to experience the community. Initial fees are waived, and amenities are fully provided to ensure residents feel at home.

Pet Policy

Currently, residents may keep up to two cats, with the policy subject to change. Pets are welcome to visit with proper immunization records.

Waitlist Information

A waitlist exists for larger independent living units, projected at a year to a year and a half. Smaller units have shorter wait times, while other units are readily available.

Vaccination Availability

Residents can receive COVID-19 and flu vaccinations on-site, coordinated through Walgreens with upcoming clinics scheduled.

Aging in Place

The property accommodates aging in place with Independent and Supportive Independent Living as well as personal care options at Friends Home. If necessary, residents can transition to skilled nursing and hospice care at Linden Hall.