Evergreen Crossing & Loft

Overview of Evergreen Crossing and the Lofts

Evergreen Crossing and the Lofts is a skilled nursing facility that offers a range of services including short-term rehab, long-term care, hospice services, and respite care. The facility is noted for not having a waitlist, which allows for immediate availability for potential residents in need of their services.

Accommodations and Amenities

The facility provides both private and semi-private rooms. Private rooms are described as rehab suites, and all rooms in the facility include showers within the room itself, which is a distinctive feature compared to some other facilities that may have a communal spa room. The semi-private rooms are separated by a wall instead of a curtain, offering additional privacy. The facility is relatively new, being only nine years old, which suggests modern amenities and infrastructure.

Staffing and Medical Care

Each unit or neighborhood within Evergreen Crossing and the Lofts is staffed with two nurses and three aides, ensuring a comprehensive care team for residents. In total, the facility has approximately eight nurses and twelve CNAs across four units. A medical director, Dr. Marwyn Mastockham, rounds once a week, while a nurse practitioner, Jarell Owens, is on-site five days a week, providing consistent medical oversight and care for residents.

Safety and Emergency Response

For safety and emergency response, residents have access to call lights, which can be used to alert staff in case of an emergency or need for assistance. This system is typical in skilled nursing facilities and ensures that help is readily available.

Addressing Resident Concerns

If residents have complaints or concerns, they are encouraged to notify the staff, whether it be a certified nursing assistant or a nurse. These issues are then followed up with by social services, the executive director, and the director of nursing, depending on the nature of the concern. This process ensures that resident feedback is taken seriously and addressed appropriately.

Communication with Families

The facility communicates with families through various means, including phone calls and potentially other systems that may have been implemented during the COVID-19 pandemic. The exact methods of communication were not specified, but it is clear that the facility has a protocol for keeping families informed about their loved ones and any issues that may arise.

Leadership

Roberta Cross serves as the Director of Public Relations for Evergreen Crossing and the Lofts, indicating a dedicated point of contact for public inquiries and relations.

Additional Information

The facility had a rate increase that went into effect on December 1st, prior to the conversation, and while specific rates were not provided, it was mentioned that the facility would be able to provide updated room rates upon request at a later date.