Crystal Creek At Preston Hollow

Overview of Professional Staff and Training

We have a Director of Nursing who oversees the care of all residents in our community. Our staff includes Caregivers and Medication Aids, all of whom are required to undergo training and monthly in-service trainings. Additionally, we utilize a program called Relias for further training on various subjects and procedures within our community.

Resident Safety and Well-being Measures

Our caregivers are available 24/7 to assist and monitor our residents. The Director of Wellness assesses each new resident to develop a personalized care plan. We have emergency pull cords and pendants for immediate alerts in case of emergencies.

Resources for Transitioning into the Community

We have staff dedicated to the social experience of our residents, providing support and engagement from arrival and throughout their stay, helping them establish routines and a sense of purpose. For more detailed information, please contact us directly.

Transportation Services

We offer transportation services within a 10-mile radius, including a lift bus for wheelchair and power chair users. The bus is also used for resident outings such as lunches, shopping, and other events.

Dining Experience

Our dining service resembles a restaurant, with residents choosing their meals daily from a variety of main courses, side dishes, and 15 off-menu items like grilled cheese, soup, and salad.

Addressing Resident Complaints

Residents can voice complaints to any staff member, thanks to our open-door policy. Complaints are directed to the relevant department director for resolution, while any staff member can assist with concerns.

Cost of Living

Our studio apartments start at $4,455.00, with two-bedroom apartments starting at $6,055.00. Costs vary based on individual care plans determined by the Director of Wellness. We invite you to discuss this with us for more personalized information.

Communication with Residents' Families

We communicate changes in residents' conditions to their POA or emergency contact, conducting assessments every 6 months and reaching out immediately in emergencies.

Short-term or Respite Stays

We offer respite stays with pricing dependent on room availability and individual assessments for optimal care.

Pet-Friendly Community

We welcome pets under 25lbs with a one-time fee of $1,000.00, with no monthly pet rent.

Availability and Waitlist

While we do not currently have a waitlist, our room availability is limited.

Vaccinations and Aging in Place

We provide access to COVID-19 and flu vaccinations through contracted companies. Residents can age in place, with exceptions for those who become a danger to themselves or others, or when care needs exceed what we can safely provide.