15 Craigside

Overview of Staff and Training

Our facility is staffed with a diverse range of professionals including health care, programs, wellness, dining, shuttle, maintenance, housekeeping, finance, and administration teams. Each staff member completes annual employee training, covering CPR/AED training, blood borne pathogens, emergency response, cultural sensitivities & protected groups, and privacy practices. Departments also hold regular trainings tailored to specific roles.

Safety and Well-being Measures

We ensure the safety and well-being of our residents through 24-hour security & receptionist, community-wide security cameras, and comprehensive emergency response systems. Our fire safety measures are robust, and we are part of the Hawaii Emergency Management Coalition. We have in-house generators and emergency supplies, and we facilitate a thorough on-boarding process for new residents.

Transition Support Services

Our onboarding team provides extensive support to new residents, and we refer them to local specialists such as senior movers to aid in their transition into the community.

Transportation Services

Yes, we offer transportation services for residents. Details are available in our brochure.

Dining Experience

Residents enjoy three buffet-style meals daily with a variety of options. We provide assistance to those who need it, host special themed dining events, and offer other food-related activities. An onsite dietitian ensures nutritional needs are met.

Resident Complaints and Issues

Residents can address complaints directly with department managers or the Resident Services Manager. They are also part of our resident association, which plays an active role in shaping the community. We communicate through various channels, including newsletters and resident engagement surveys.

Cost of Living

Our pricing is transparent and detailed on pages 9 & 10 of our brochure.

Communication with Residents' Families

Communication with families is primarily managed through our social workers, who share updates and important information with the residents' main points of contact.

Short-term or Respite Stays

No, we do not offer short-term or respite stays. We are a life plan community with an Entrance Fee for lifetime residency and guaranteed care.

Pet-Friendly Community

Yes, we are a pet-friendly community.

Waitlist Status

Yes, we currently have a waitlist for new residents.